Image display problem

Live preview black screen

· Try restarting the device with power off
· Please upgrade the APP to the latest version
· For network reasons, please use the hotspot mode to connect the device
 1) If the hotspot mode can output images, please try to reconfigure the network or change the network connection
 2) If the hotspot mode Under the black screen, please try to upgrade the firmware version.
• If the system time in the upper right corner is normal or normal voice intercom is available, but the image is black, it is a hardware problem. Contact the seller to repair the equipment.

Image left and right mirror

On some devices,when the image is inverted ,it appears to be left and right mirror image.This phenomenon is a hardware feature and cannot be adjusted.

The image flips upside down

Please click [Invert] button in the real-time preview interface to flip the image to normal direction

Can a wireless camera zoom?

V380 network camera does not have automatic zoom function at present, the mobile phone real-time preview can use digital zoom, that is, use two-finger zoom screen view.

The preview is blurred and the image is not clear

1) The lens does not focus, you can use the hand to adjust the lens to clear the picture
2) Some equipment Fixed lens can not be screwed Contact the seller to repair equipment

Device time does not match current time

· After the wireless camera is connected to the mobile phone, set the time in V380App [Device Configuration] - [Time Setting]
· If the device time changes automatically, please try to upgrade the firmware version of the device

Note:
 1) if the device is in AP mode or station mode,but the router has no access to the Internet, it will cause the time to revert to 1970 or 1979.
 2) Video time needs to comply with the Internet time, without Internet access, the recording time can not be correctly set, just tap to view real time video, time will be set to comply with Internet time.
 3) Time need to be corrected after each reboot of the device

The picture has white jitter noise

· Noise is generally caused by overheating of the device or malfunction of the sensor chip. The noise of the picture frame affects the picture quality and causes the device to alarm frequently.
 1) Try to shut down the device for a while and then restart the device.
 2) Try to upgrade the device firmware.
 3) If the upgrade fails to be resolved, contact Seller repair equipment